PRIVACY POLICY

Protecting your privacy is very important to us because we are committed to valuing people – our supporters, workers and volunteers – as well as the children and communities we serve.

This Privacy Policy describes the information collection, use, and dissemination practices of Droplets In A Stream and applies to our collection, use, storage and disclosure of information by us on our websites, related companies and on various Partners’ website. We are not responsible for the information collection or privacy practices of Partners’ websites or applications.

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our websites to provide you with information about our company.

When you communicate with, or donate to our organisation, we will ask you to provide your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information. Using this information, we will send you communications that we believe are relevant to you, including newsletters and e-mails.

We automatically receive and collect certain types of information whenever you visit our website. For example, like many websites, we use “cookies” and Web beacons (described below) and obtain certain types of information when your Web browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, searches and information about the referring URL and the URL clickstream to, through, and from our websites. We use this information to monitor the usage and performance of our website, to enhance our customers’ experiences and to determine aggregate information about our user base and usage patterns.

If we receive updated account information from third parties, we may revise your account for you so that we can efficiently communicate with you. For example, we may receive customer information from our third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sign up for special programs or information dissemination, communicate with us by e-mail, phone or otherwise, provide reviews, or provide alternative delivery addresses.

We protect all of your information against unauthorized access or release. We share your personal and shipping information with third parties as follows:

  • Agents – We may enter into agreements with other companies or individuals to perform functions on our behalf. These functions may include sending promotional e-mails on our behalf to such companies’ customers; serving advertisements on our behalf, analysing data; providing marketing assistance; processing credit card or debit card payments; and fulfilling and delivering orders. These companies and individuals have access only to information necessary to perform their functions. They are not allowed to use the information for any other purpose and are contractually obligated to maintain the confidentiality and security of the information. We may share non-personal, summary, or aggregate customer data with partners and other third parties.
  • Compliance with Law; Protection of Rights, Property or Safety – We will disclose account and other personal information when we believe that disclosure is necessary to comply with the law, to enforce or apply our Terms of Use or other policies or user agreements, or to protect the rights, property, or safety of our business, our customers, or others.
  • As You Direct – If you direct, we will release customer information to your authorized representative(s) or such other person as you may direct.

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Our website is not intended for users under the age of 18, and we do not knowingly collect or retain information in connection with the website from children under the age of 18.

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer’s hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies also let us know how you found us (e.g., through a particular website or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to take advantage of many of our features. You may read more about cookies at http://cookiecentral.com.

From time to time we may contract with third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or Web beacons (also known as action tags or single pixel gifs). A Web beacon is a transparent image that has been placed on a Web page and sends a signal when a user has visited that page. A Web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the Web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use Web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). This information may then be aggregated and used to assess the effectiveness of our e-mail communications.

Your privacy is very important to us. Be assured that, in accordance with this privacy policy, we do not sell or distribute our customer list to third parties. You should be aware, however, that unscrupulous marketers can sometimes “harvest” your e-mail address directly from your computer or another person’s address book or even obtain your e-mail address through programs that automatically search Web pages and e-mail traffic for e-mail addresses.

Please note that all e-mail that originates from us will either display our phone number or logo (HTML e-mails only). In addition, our e-mails will contain our corporate address.

We may use or store your information overseas or use cloud service providers if any of our technical systems are located or need to process data overseas (for example, social media channels), but this does not change our commitment to safeguard your privacy. Like us, we expect our external service providers to also look after your information carefully

Our websites may contain links to and from other sites operated and maintained by separate companies or that of our Partners. We have no responsibility for these linked websites and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked website you visit.

By using our website, you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. Please note that that policy may change from time to time and changes are effective upon reposting. Please check back frequently for updates as it is your sole responsibility to be aware of changes. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change.

To unsubscribe from a particular list follow the instructions in each promotional e-mail message sent by Droplets in a Stream.

If you have questions about this policy, please contact us at info@dropletsinastream.com.au

Last updated: 27-07-2018

 

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